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Client Communication and Services

  1. Effective Communication Skills

    In this course you will learn ways to become more sensitive to both how you communicate with others and how well you listen. You will also learn tips for resolving conflicts. Finally, suggestions for conducting a good meeting will help you stay on task and facilitate solutions.
    Course Number:
    • Online Training Course
    • Credit Hours: 2
    • Concepts on How People Communicate
    • Common Barriers to Communication
    $29.99
  2. Be Reliable: Following through

    Being courteous, polite and responsive isn’t the whole task. A key to great customer service is being reliable.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Importance and Essential Elements of Reliability
    • The Steps to Being a Reliable Caregiver
    $15.99
  3. Listening: Focus on the Client

    Listening sounds easy enough, but it takes special skills to learn to be an active listener.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Good Listening
    • Opinion Giving, Interruption, Judgement, and Responding in Positive Ways
    $15.99
  4. Be There: People come first

    Being available for clients is the first step in good customer service.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Demonstrate the Seven Steps of Being There for the Client
    • Establish Priorities And Understand That People Come First
    $15.99
  5. Courtesy: Beyond Politeness

    More than just being polite or nice to people, courtesy involves a set of unwritten rules for interacting with clients and guests on the job.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • The Importance of Courtesy Within the Workplace
    • The Five Steps of Courtesy Face-To-Face Communication
    $15.99
  6. Stress and Healing: The Magic of Therapeutic Communication

    Caregivers are instrumental in soothing and calming clients. This course will identify ways you can use your words and body language to put clients at ease - while also discussing important boundaries to respect in your line of work.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Stress Management Techniques and Their Role in Healing
    • Identify Ways You Can Use Your Words and Body Language to Put Clients at Ease
    $15.99
  7. Clientspeak: Patronizing Language

    Everything from the tone to what words you use affects the people in your care, and this course identifies what type of speech can offend, and what type can positively affect the relationship between caregiver and client.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Statistical Look at How People React to Clientspeak
    • Activity on Language That Bothers People
    $15.99
  8. Managing Pain in the Client with Communication Challenges

    Learn about pain in people suffering from Alzheimer's and how to discover what’s wrong even if the person can’t directly tell you.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Interpret the Non-Verbal Ways People With Memory Loss Express Pain or Discomfort
    • Utilize the Alzheimer's Association's Recommendations for Pain Management
    $15.99
  9. Challenging Behaviors: Prevention through Acceptance and Communication

    Behavior in individuals with dementia can be unpredictable and learning how to manage this behavior is important to maintaining a healthy and safe environment.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Steps of Managing Challenging Behavior
    • Respecting the Rights, Safety, and Dignity of Your Residents
    $15.99
  10. Be Positive: Going the Extra Mile

    Being positive means finding reasons why things will work, instead of reasons why it won’t.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Understand How Being Positive Relates to Customer Service
    • How to Incorporate a Positive Behavior and Attitude
    $15.99
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