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Admin & Leadership

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  1. Effective Communication Skills

    In this course you will learn ways to become more sensitive to both how you communicate with others and how well you listen. You will also learn tips for resolving conflicts. Finally, suggestions for conducting a good meeting will help you stay on task and facilitate solutions.
    Course Number: SP009-CCG
    • Online Training Course
    • Credit Hours: 2
    • Concepts on How People Communicate
    • Common Barriers to Communication
    $29.99
  2. Sexual Harassment: Federal Law

    Sexual Harassment: Federal Law
    Course Number: SP085-CCG
    • Online Training Course
    • Credit Hours: 2
    • Federal Laws Regarding Sexual Harassment in the Workplace
    • Providing a Harassment-Free Workplace
    $29.99
  3. Be Reliable: Following through

    Being courteous, polite and responsive isn’t the whole task. A key to great customer service is being reliable.
    Course Number: COMM104
    • Online Training Course
    • Credit Hours: 1
    • Importance and Essential Elements of Reliability
    • The Steps to Being a Reliable Caregiver
    $15.99
  4. Be Positive: Going the Extra Mile

    Being positive means finding reasons why things will work, instead of reasons why it won’t.
    Course Number: COMM105
    • Online Training Course
    • Credit Hours: 1
    • Understand How Being Positive Relates to Customer Service
    • How to Incorporate a Positive Behavior and Attitude
    $15.99
  5. Genuine Leadership

    Learn how to assume your role as a leader. This course will guide you through the basics of authority, showing you how to effectively manage employees.
    Course Number: LEAD301
    • Online Training Course
    • Credit Hours: 1
    • Understand the Meaning of Strong Leadership
    • Showing You How to Effectively Manage Employees
    $15.99
  6. Leading with Laughter

    Managing a workplace should include humor, and this course identifies how to do this while also focusing on the benefits laughter can add to your business.
    Course Number: LEAD302
    • Online Training Course
    • Credit Hours:1
    • Learn About Managing a Workplace Which Should Include Humor
    • Leading with Laughter
    $15.99
  7. Help! Who made me the boss?

    The transition to a management role can be challenging. This lesson will ease you into this new position while also improving your leadership skills.
    Course Number: LEAD303
    • Online Training Course
    • Credit Hours: 1
    • Being a Fun Boss and Also Gaining Respect
    • How Can You be a Good Boss
    $15.99
  8. 12 Keys to Good Management

    Take the next step in management by polishing specific techniques that will advance your work environment to the next level.
    Course Number: LEAD304
    • Online Training Course
    • Credit Hours: 1
    • Techniques That Will Advance Your Work Environment to the next Level
    • Understand the 12 Key Expectations That Result in a High Level of Employee Engagement
    $15.99
  9. Cultural Factors Regarding Sexuality in the Elderly

    Cultural Factors Regarding Sexuality in the Elderly
    Course Number: ETHI4221
    • eBook
    • Credit Hours: 1.50
    • Sexuality as a Social Construct
    • Cultural Competence for Today's Senior Care Environment Certificate Program
    $28.99
  10. Understanding Cultural Components of Care

    Understanding Cultural Components of Care
    Course Number: ETHI4220
    • eBook
    • Credit Hours: 2.75
    • How Cultural Factors Influence Communication in Everyday Life
    • Cultural Background and How to Incorporate It into the Most Appropriate Care Plan
    $51.95
  11. Advanced Marketing Skills

    Advanced Marketing Skills
    Course Number: MARK4202
    • eBook
    • Credit Hours: 1
    • Psychology of Selling
    • Generating Traffic and Leads
    $70.99
  12. Become the World's Most Effective Trainer

    Become the World's Most Effective Trainer
    Course Number: STAFF4201
    • eBook
    • Credit Hours: 1
    • Foundations of a Good Training Program
    • Training the New Employee
    $18.99
  13. Advanced Stress Management

    Advanced Stress Management
    Course Number: SELF4106
    • eBook
    • Credit Hours: 3
    • Balance Your Work Demands with Skills and Resources
    • Overcome Stress and Burnout
    $56.95
  14. Sexual Harassment Prevention for Supervisors

    Sexual Harassment Prevention for Supervisors
    Course Number: LEAD305
    • Online Training Course
    • Credit Hours: 2
    • Preventing Sexual Harassment in the Workplace
    • Responsibilities of Supervisors in Ensuring a Safe and Productive Work Environment
    $19.99
  15. Listening: Focus on the Client

    Listening sounds easy enough, but it takes special skills to learn to be an active listener.
    Course Number: COMM103
    • Online Training Course
    • Credit Hours: 1
    • Good Listening
    • Opinion Giving, Interruption, Judgement, and Responding in Positive Ways
    $15.99
  16. Be There: People come first

    Being available for clients is the first step in good customer service.
    Course Number: COMM102
    • Online Training Course
    • Credit Hours: 1
    • Demonstrate the Seven Steps of Being There for the Client
    • Establish Priorities And Understand That People Come First
    $15.99
  17. Staffing Skills for Successful Administrators

    The success of any assisted living or residential community is dependent upon the skills of its administrative team. This course focuses on one of the key areas necessary to be a successful administrator: staffing. As many businesses know, a good company is only as good as its employees. This course will discuss one of the most challenging tasks to any administrator, which is to recruit, select, hire, train and motivate employees. Correct steps to provide performance corrections and terminations will also be discussed.
    Course Number: SP017-CCG
    • Online Training Course
    • Credit Hours: 2
    • Key Areas Necessary to Be a Successful Administrator
    • How to Recruit, Select, Hire, Train and Motivate Employees
    $29.99
  18. Sexual Harassment: Federal & California Law

    This course will provide sexual harassment training for supervisors as mandated by Assembly Bill 1825. The training will focus on federal and state laws, liability issues, harassment policies, employee rights, supervisor responsibilities, investigation procedures, and a number of other items necessary for the success of striving to provide a harassment-free workplace.
    Course Number: SP024-CCG
    • Online Training Course
    • Credit Hours: 2
    • Federal and State Laws
    • California Laws Regarding Sexual Harassment in the Workplace
    $29.99
  19. Respecting Diversity

    Respecting Diversity - LGBTQ Required Training
    Course Number: SP026-CCG
    • Online Training Course
    • Credit Hours: 1
    • The Concept of Diversity
    • Ways to Minimize Prejudice and Discrimination
    $19.99
  20. Service Plans

    Service Plans
    Course Number: SP044-CCG
    • Online Training Course
    • Credit Hours: 1
    • The Purpose of a Service Plan
    • Identify Who Is Involved in the Process of Developing a Service Plan
    $19.99
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