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Client Communication and Services

  1. Effective Communication Skills

    This course is not approved by the California Department of Social Services (CDSS). For courses that are approved to meet the CDSS certification or recertification requirements, please click here.

    In this course you will learn ways to become more sensitive to both how you communicate with others and how well you listen. You will also learn tips for resolving conflicts. Finally, suggestions for conducting a good meeting will help you stay on task and facilitate solutions.
    Course Number:
    • Online Training Course
    • Credit Hours: 2
    • Concepts on How People Communicate
    • Common Barriers to Communication
    $29.99
  2. Be Positive: Going the Extra Mile

    Being positive means finding reasons why things will work, instead of reasons why it won’t.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Understand How Being Positive Relates to Customer Service
    • How to Incorporate a Positive Behavior and Attitude
    $15.99
  3. Be Reliable: Following through

    Being courteous, polite and responsive isn’t the whole task. A key to great customer service is being reliable.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Importance and Essential Elements of Reliability
    • The Steps to Being a Reliable Caregiver
    $15.99
  4. Listening: Focus on the Client

    Listening sounds easy enough, but it takes special skills to learn to be an active listener.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Good Listening
    • Opinion Giving, Interruption, Judgement, and Responding in Positive Ways
    $15.99
  5. Be There: People Come First

    The purpose of this course is to familiarize the learner with basic components of communication in the professional care environment. Information related to the basic principles of communication and how it impacts professional relationships are presented. The course engages the learner in the core principles of communication, preventing miscommunication, and ensuring that cultural factors are taken into consideration.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Demonstrate the Seven Steps of Being There for the Client
    • Establish Priorities And Understand That People Come First
    $15.99
  6. Courtesy: Beyond Politeness

    More than just being polite or nice to people, courtesy involves a set of unwritten rules for interacting with clients and guests on the job.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • The Importance of Courtesy Within the Workplace
    • The Five Steps of Courtesy Face-To-Face Communication
    $15.99
  7. Stress and Healing: The Magic of Therapeutic Communication

    Caregivers are instrumental in soothing and calming clients. This course will identify ways you can use your words and body language to put clients at ease - while also discussing important boundaries to respect in your line of work.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Stress Management Techniques and Their Role in Healing
    • Identify Ways You Can Use Your Words and Body Language to Put Clients at Ease
    $15.99
  8. Clientspeak: Patronizing Language

    Everything from the tone to what words you use affects the people in your care, and this course identifies what type of speech can offend, and what type can positively affect the relationship between caregiver and client.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Statistical Look at How People React to Clientspeak
    • Activity on Language That Bothers People
    $15.99
  9. Managing Pain in the Client with Communication Challenges

    This course will be discontinued effective October 1st, 2018. You will have until December 31st, 2018 to complete the course and print your certificate. The replacement course is located here.

    Learn about pain in people suffering from Alzheimer's and how to discover what’s wrong even if the person can’t directly tell you.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Interpret the Non-Verbal Ways People With Memory Loss Express Pain or Discomfort
    • Utilize the Alzheimer's Association's Recommendations for Pain Management
    $15.99
  10. Challenging Behaviors: Prevention through Acceptance and Communication

    This course will be discontinued effective October 1st, 2018. You will have until December 31st, 2018 to complete the course and print your certificate. The replacement course is located here.

    Behavior in individuals with dementia can be unpredictable and learning how to manage this behavior is important to maintaining a healthy and safe environment.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Steps of Managing Challenging Behavior
    • Respecting the Rights, Safety, and Dignity of Your Residents
    $15.99
  11. Professional Boundaries

    The purpose of this course is to familiarize the learner with information about professional boundary issues. Professional boundaries provide a framework for professionals to establish safe and effective helping relationships. Boundaries promote trust and safeguard the client’s and family’s needs as the focus of concern. Many professional organizations provide ethical principles and standards that assist professionals in establishing and maintaining ethical conduct, However, situations may arise when a professional crosses or violates boundaries. These boundary transgressions occur along a continuum and may result in harm to the client or family. Case scenarios will be used to illustrate boundary transgressions and to recognize the appropriate role of the professional. Throughout the course, ethics and standards will be explained to guide the learner to an understanding of how to apply these kinds of tools to decision-making. Finally, the course will conclude with a brief discussion of organizational responsibilities for ethical practice.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    $19.99
  12. Communication in Dementia Care

    The purpose of this course is to familiarize the learner with how to communicate with a person l living with dementia and recognize behavior as a form of communication. This course engages the learner in an awareness of verbal and non-verbal communication. Information about behavior as the language of dementia is presented. The course offers strategies for recognizing and responding to behavior as communication and provides a problem-solving approach to address behavioral expressions of distress, including pain.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Recognize Behavior as a Form of Communication
    • Responding to Behavioral Expressions of Distress
    $19.99
  13. Responding to Weather Emergencies and Natural Hazards

    The purpose of this course to help healthcare providers prepare for emergencies. The content of this course focuses on the components that should make up a general emergency preparation plan, including hazard assessment, communication, and evacuation and sheltering-in-place procedures. This course also provides tips and guidelines for what healthcare providers should do before, during, and after major natural disasters and human-caused emergencies.
    Course Number:
    • Online Training Course
    • Credit Hours: 2
    • Understand the Importance of an Emergency Plan and Supplies
    • Understanding of the Response for Each Disaster In Order to Care for Your Client
    $29.99
  14. HIPAA - Overview for Assisted Living and Residential Care

    The purpose of this course is to familiarize the learner with Health Insurance Portability and Accountability Act (HIPAA). Protecting the privacy of resident information is an important responsibility. An overview of HIPAA privacy regulations and how they apply to residential care will be provided. The course engages learners in learning what information is protected and what safeguards should be in place to comply with the regulations.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • HIPAA and the Importance of Confidentiality
    • How the Privacy Laws Apply to Assisted Living and Residential Care
    $19.99
  15. Respecting Diversity: Clients, Staff, and Family

    The purpose of this course is to familiarize the learner with key concepts related to respecting diversity and ways to minimize prejudice and discrimination. Terminology regarding diversity and discrimination will be presented. The course engages the learner in identifying and challenging one’s own prejudices and ways to minimize prejudice and discrimination in the workplace.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • The Concept of Diversity
    • Ways to Minimize Prejudice and Discrimination
    $19.99
  16. Cultural Competence and Sensitivity in the LBGTQ Community

    The purpose of the course is to familiarize the learner with the LGBTQ community and to provide guidelines for providing culturally sensitive care. Key terminology is presented. The course helps the learner to identify ways that ensure the provision of culturally competent and informed care, including staff training.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • General Guidelines In The Care Of The LGBTQ Community
    • Information About Gender Identity
    $19.99
  17. Effective Communication in Healthcare

    The purpose of this course is to help healthcare providers communicate effectively with clients with language barriers, with clients with communication impairments, and with clients from different cultural backgrounds. The content of this course focuses on familiarizing providers with their legal obligations to provide communication assistance, communicating effectively with people with Limited English Proficiency (LEP), generating cultural competence and sensitivity, and informing providers of strategies and resources for effectively communicating with individuals with speech and language disorders.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Discover How to Use Verbal and Non-Verbal Communication Effectively
    • Techniques for Better Communication
    $19.99
  18. Activities for People Living with Dementia

    The purpose of this course is to discuss the importance of maintaining activities for people living with dementia. Strategies for creating and implementing activities are discussed. Different activity ideas are explored along with choices as they relate to the stage of disease a resident maybe in. The correlation between activities and agitation is discussed along with tips for managing escalating behavior during activities.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Principles for Creating Activities
    • Managing Escalating Behavior during Activities
    $19.99
  19. Mental Health Disorders and Care of Those with Trauma

    The purpose of this course is to familiarize the learner with information about mental health disorders and to provide understanding about the role of trauma in mental illness. We will begin the course by providing a context for mental health and mental illness and by taking a historical view that examines social and cultural perspectives on mental health. We will review the prevalence of mental health disorders in the United States and across the world and examine subsets of the population, including older adults. Information on common classes of mental health disorders will be given. The course will provide an understanding of trauma in the development of mental illness. Barriers to accessing care and treatment will be discussed, including the role of stigma and poverty. Case examples will be interspersed throughout the course to illustrate how mental health conditions may be experienced by older adults. As we discuss specific disorders, information will be provided on effective treatments used to restore mental health, including trauma-informed interventions.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    $19.99
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