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Admin & Leadership

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  1. Train the Trainer

    This course is not approved by the California Department of Social Services (CDSS).

    In this course we will address not only why it is essential for assisted living/residential care administrators to train his/her staff, but provide valuable techniques for how to successfully train diverse learners. We will discuss the three learning styles and helpful methods that are best for each style. This course is designed to prepare the trainer to understand how to best train staff using various training formats and develop a training plan. Through this course the participant will learn the difference between goals and objectives and be able to utilize methods to evaluate what his/her staff has obtained through training.
    Course Number:
    • Online Training Course
    • Credit Hours: 1.50
    • Discuss Reasons to Do Staff Training.
    • Identify Recommended Staff Training Topics
    $19.99
  2. Sexual Harassment: Federal Law

    This course will be discontinued effective October 1st, 2018. You will have until December 31st, 2018 to complete the course and print your certificate. The replacement course is located here.

    This course is not approved by the California Department of Social Services (CDSS).

    This course will provide sexual harassment training for supervisors and employees. The training will focus on federal laws, liability issues, harassment policies, employee rights, supervisor responsibilities, investigation procedures, and a number of other items necessary for the success of striving to provide a harassment-free workplace.

    Course Number:
    • Online Training Course
    • Credit Hours: 2
    • Federal Laws Regarding Sexual Harassment in the Workplace
    • Providing a Harassment-Free Workplace
    $29.99
  3. Be Reliable: Following through

    Being courteous, polite and responsive isn’t the whole task. A key to great customer service is being reliable.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Importance and Essential Elements of Reliability
    • The Steps to Being a Reliable Caregiver
    $15.99
  4. Be Positive: Going the Extra Mile

    Being positive means finding reasons why things will work, instead of reasons why it won’t.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Understand How Being Positive Relates to Customer Service
    • How to Incorporate a Positive Behavior and Attitude
    $15.99
  5. Genuine Leadership

    Learn how to assume your role as a leader. This course will guide you through the basics of authority, showing you how to effectively manage employees.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Understand the Meaning of Strong Leadership
    • Showing You How to Effectively Manage Employees
    $15.99
  6. Leading with Laughter

    Managing a workplace should include humor, and this course identifies how to do this while also focusing on the benefits laughter can add to your business.
    Course Number:
    • Online Training Course
    • Credit Hours:1
    • Learn About Managing a Workplace Which Should Include Humor
    • Leading with Laughter
    $15.99
  7. Help! Who made me the boss?

    The transition to a management role can be challenging. This lesson will ease you into this new position while also improving your leadership skills.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Being a Fun Boss and Also Gaining Respect
    • How Can You be a Good Boss
    $15.99
  8. 12 Keys to Good Management

    Take the next step in management by polishing specific techniques that will advance your work environment to the next level.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Techniques That Will Advance Your Work Environment to the next Level
    • Understand the 12 Key Expectations That Result in a High Level of Employee Engagement
    $15.99
  9. Ethical Issues in Sexual Expression Among Older Adults, Part 1

    The purpose of this course is to familiarize the learner with information about ethical issues in sexual expression and intimacy among older adults. This course will assist learners to identify biases and areas for skill development related to sexuality and aging and provide information about normal, healthy human sexuality in older adults. Challenges related to sexual expression, particularly for older adults in residential care settings, will be described along with approaches, policies, and procedures for addressing concerns.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Sexuality as a Social Construct
    • Cultural Competence for Today's Senior Care Environment Certificate Program
    $19.99
  10. Understanding Cultural Components of Care

    Understanding Cultural Components of Care
    Course Number:
    • eBook
    • Credit Hours: 2.75
    • How Cultural Factors Influence Communication in Everyday Life
    • Cultural Background and How to Incorporate It into the Most Appropriate Care Plan
    $51.95
  11. Advanced Marketing Skills

    Advanced Marketing Skills
    Course Number:
    • eBook
    • Credit Hours: 1
    • Psychology of Selling
    • Generating Traffic and Leads
    $70.99
  12. Become the World's Most Effective Trainer

    Become the World's Most Effective Trainer
    Course Number:
    • eBook
    • Credit Hours: 1
    • Foundations of a Good Training Program
    • Training the New Employee
    $18.99
  13. Advanced Stress Management

    Advanced Stress Management
    Course Number:
    • eBook
    • Credit Hours: 3
    • Balance Your Work Demands with Skills and Resources
    • Overcome Stress and Burnout
    $56.95
  14. Sexual Harassment Prevention for Supervisors

    This course will be discontinued effective October 1st, 2018. You will have until December 31st, 2018 to complete the course and print your certificate. The replacement course is located here.

    Sexual Harassment Prevention for Supervisors
    Course Number:
    • Online Training Course
    • Credit Hours: 2
    • Preventing Sexual Harassment in the Workplace
    • Responsibilities of Supervisors in Ensuring a Safe and Productive Work Environment
    $19.99
  15. Listening: Focus on the Client

    Listening sounds easy enough, but it takes special skills to learn to be an active listener.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Good Listening
    • Opinion Giving, Interruption, Judgement, and Responding in Positive Ways
    $15.99
  16. Be There: People Come First

    The purpose of this course is to familiarize the learner with basic components of communication in the professional care environment. Information related to the basic principles of communication and how it impacts professional relationships are presented. The course engages the learner in the core principles of communication, preventing miscommunication, and ensuring that cultural factors are taken into consideration.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • Demonstrate the Seven Steps of Being There for the Client
    • Establish Priorities And Understand That People Come First
    $15.99
  17. Effective Communication Skills

    This course is not approved by the California Department of Social Services (CDSS). For courses that are approved to meet the CDSS certification or recertification requirements, please click here.

    In this course you will learn ways to become more sensitive to both how you communicate with others and how well you listen. You will also learn tips for resolving conflicts. Finally, suggestions for conducting a good meeting will help you stay on task and facilitate solutions.
    Course Number:
    • Online Training Course
    • Credit Hours: 2
    • Concepts on How People Communicate
    • Common Barriers to Communication
    $29.99
  18. Staffing Skills for Successful Administrators

    This course is not approved by the California Department of Social Services (CDSS). For courses that are approved to meet the CDSS certification or recertification requirements, please click here.

    The purpose of this course is to familiarize the learner with management and supervisory skills related to staffing. A good company is only as good as its employees. This course will engage learners in learning how to recruit, select, hire, train, and motivate employees. Information on how to provide performance corrections and terminate an employer/employee relationship will be presented. A review of the California regulations specific to personnel records and staffing schedules in provided.

    Course Number:
    • Online Training Course
    • Credit Hours: 2
    • Key Areas Necessary to Be a Successful Administrator
    • How to Recruit, Select, Hire, Train and Motivate Employees
    $29.99
  19. Sexual Harassment - Federal and California Law

    This course is not approved by the California Department of Social Services (CDSS). For courses that are approved to meet the CDSS certification or recertification requirements, please click here.

    The purpose of this course is to familiarize the learner with the knowledge, skills, and abilities required to recognize, prevent, and investigate sexual harassment complaints in the workplace. Sexual harassment in the workplace is more common than most people think. Studies suggest more than one-third of employees, both men and women, have experienced sexual harassment in the workplace. Information will be presented on the prevention and correction of sexual harassment complaints, the responsibility of the employer not to discriminate or retaliate against a complainant, and the resources available to victims of harassment in employment.

    Course Number:
    • Online Training Course
    • Credit Hours: 2
    • Federal and State Laws
    • California Laws Regarding Sexual Harassment in the Workplace
    $29.99
  20. Respecting Diversity

    This course is not approved by the California Department of Social Services (CDSS). For courses that are approved to meet the CDSS certification or recertification requirements, please click here.

    Each individual has his or her own uniqueness. This uniqueness is how we are different or diverse from others. Respecting diversity is about both respecting our differences and appreciating how we are alike. Diversity among individuals occurs everywhere, including our residents, staff, and families. Recognize key concepts of respecting diversity and ways to minimize prejudice and discrimination.
    Course Number:
    • Online Training Course
    • Credit Hours: 1
    • The Concept of Diversity
    • Ways to Minimize Prejudice and Discrimination
    $19.99
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